How can we help you?

We're here to support collectors. Find answers to common questions or get in touch with our team.

📧

Email Support

Send us an email and we'll get back to you within 24 hours.

hello@popmateapp.com
📚

User Guide

Learn how to make the most of Popmate Collector with our comprehensive guides.

View FAQ
🐛

Report a Bug

Found an issue? Let us know so we can fix it quickly.

Email Us

Frequently Asked Questions

Popmate Collector will be available for download on the App Store for iOS devices. Simply search for "Popmate Collector" and install the app when it launches.
Popmate Collector offers both free features and premium options. You can download and use the basic cataloguing features for free, with optional premium features available through in-app purchases.
To add a figure, tap the "+" button, select your collection and series, then enter the character name, rarity, purchase price, and current value. You can also add photos to document the condition.
Yes! Popmate Collector works fully offline, making it perfect for conventions and trade meets. All your data is stored locally on your device, and no internet connection is required.
Absolutely! While designed with Pop Mart in mind, you can track figures from any brand including Funko, Kidrobot, and other blind-box series. Just create custom collections for each brand.
Your collection data is automatically backed up to iCloud when enabled in your device settings. You can also export your data manually from the app's settings menu.
For any questions, issues, or feedback, please email us at hello@popmateapp.com. We typically respond within 24 hours and love hearing from fellow collectors!

← Back to Home